AI Customer Support Agent
Automated 70% of support tickets with a custom AI agent
AI Customer Support Agent
TechRetail BV
The Challenge
TechRetail BV was drowning in 200+ daily support tickets. Their 4-person support team couldn't keep up, leading to 12-hour average response times and declining customer satisfaction scores.
Our Approach
We built a custom AI agent using GPT-4 with RAG (Retrieval-Augmented Generation) trained on their product catalog, return policies, and order system. The agent was integrated directly into their existing helpdesk via API.
The Result
Within 2 weeks of launch, the AI agent was handling 70% of all incoming tickets autonomously. Response times dropped from 12 hours to under 5 seconds. The support team now focuses on complex issues only.
“Our support team went from drowning to thriving. The AI agent handles the repetitive stuff perfectly, and our customers love the instant responses.”
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